Shipping & Returns
Shipping Policy
We ship worldwide from our base in London, UK.
Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time:
Shipping times vary depending on your location:
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UK & EU: 1–7 business days
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USA & Canada: 5–10 business days
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Rest of the world: 5–14 business days
Please note that during high-demand periods (e.g. holidays or new launches), processing times may be slightly longer.
Shipping Rates:
Shipping fees are calculated at checkout based on your region. We offer free shipping for qualifying orders — check our homepage or banners for current promotions.
Tracking Your Order:
Once your order has been dispatched, you’ll receive a tracking link via email. Please allow 24–48 hours for the tracking to update.
Customs & Duties:
International orders may be subject to customs fees or import taxes depending on your country's regulations. These charges are the responsibility of the customer.
Return & Exchange Policy
We want you to love your order — but if something’s not quite right, we’re here to help.
Returns:
You can return any item within 14 days of delivery, as long as it’s in its original condition — unworn, unused, and in the original packaging.
To start a return, please contact us +447392003954 (WhatsApp) with your order number and reason for return. We’ll guide you through the process.
Please note:
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Return shipping costs are the responsibility of the customer.
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We do not accept returns on custom or final-sale items.
Exchanges:
We currently do not offer direct exchanges. If you’d like a different item, please return your original order and place a new one.
Gifts:
Gifts can also be returned within 14 days by the recipient. Refunds will be issued to the original payment method.
Refunds:
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed within 5–7 business days.